A student who is self-isolating at Cardiff University has said coronavirus support feels “too little too late”.
Ellie Cooper, 19, is a first year International Relations student and is self-isolating with four others after a flatmate tested positive.
She said that four out of six flats in her student accommodation block are isolating due to positive cases.
Cardiff University said it was “deeply concerned” to learn of students’ experiences.
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Emails, seen by BBC Wales, sent to students by the university on Sunday, said a mobile testing unit, run by Public Health Wales (PHW), will operate at Talybont student accommodation from Monday.
It also said a university screening service for those without symptoms would begin on Tuesday and offered students a free laundry service and £20 voucher to spend in the “student marketplace”.
But Ms Cooper, from Taunton, Somerset, said she felt “left in the dark” about the spread of cases in student accommodation.
She said she was unable to use the university’s coronavirus screening service last week as she was not showing symptoms, but university staff and NHS Test and Trace have told her to self-isolate.
“They should’ve had this information in place earlier, it is too little too late. So we wouldn’t have had to panic and go and look for other support,” she said.
“They should’ve known we would get corona, even if you didn’t go out lots. People interact all the time here, just going to the laundry, or at the gym,”